As you know, no one likes to send a question and finds that there is no one to offer a response. Hence, using an enterprise e-commerce platform that will enable you to provide feedback to your customers is crucial. With this, you can provide them with positive feedbacks at the right time. You can have the freedom to offer various methods of giving feedback. You can use a free phone call, text, email, or live chat. By doing this, you can enhance customers’ experience, and they make purchases and become repeat customers.