Operational Excellence:
Driving Continuous Improvement

Respect, Enable, Engage

1. Respect people by recognizing the unique contribution of every individual

2. Engage people to own and improve business processes as a central part of their daily work

3. Enable people by providing the knowledge, tools, methods and coaching they need to be successful

Worldwide Cost of IT Failure $3 Trillion

Mike Orzen cited on ZDNet concerning the tremendous risk of IT failure. These are the most reasonable numbers I have seen on the global economic impact of IT failures. Click here.

Video from the Lean IT summit in Paris, France

Discussion of Lean I.T. and the challenge of silos and a departmental focus versus a Lean value stream approach. Taken from the Lean IT European Summit in Paris, October 2011. Click here.

Going Lean Can Help IT Improve Quality and Cut Costs

Check out the podcast to discover how companies achieve significant gains in quality while realizing reduced operating costs; and where to start to apply Lean in your own IT organization. Click here.